Re: Hotel not honoring reservation

[William Levinson <WLEVINSON@xxxxxxxxxx>]

>From: "B.Bruce Anderson" <bbanderson@xxxxxxxxxxxxxxxx>
>Subject: Re: Hotels not honoring reservation for handicapped
>room Sender: Parkinson's Information Exchange
>
> Just to try to
>answer the seemingly puzzling lack of response, that
>experience was SO bad I suspect management sent your letter
>to their Legal Department.  If they did that you now have
>legal tactics taking place.  I suspect their tactics are to
>instruct management not to respond so as to wait for you to
>make the next move.  I think they think you may sue them. I
>think they came to that conclusion by the description you
>painted of what they did to you.

Maybe you should. It sounds like what they did
was inexcusable.

> I can't imagine a
>well-managed hotel corporation like Hyatt (I think it's
>owned, and run, by long-time owners, the Pritzger (sp?)
>family in Chicago) just not responding, unless someone just
>lost it - or, unless they are treating the matter as a
>potential lawsuit.  And lawyers have no manners during
>business hours.

It used to be that a dissatisfied customer would tell a
dozen or so associates. With the Internet, you can
tell hundreds. A very costly screwup for the Hyatt,
don't you think?

My experience in 1993- I went to an engineering conference
at a hotel on Long Island. The hotel scheduled a noisy
wedding reception next to our meeting, then they moved
us to another area, which caused considerable inconvenience.
End result: everybody got a $40 refund from the hotel, and
the manager responsible was fired.

>You're trapped in a room with a tiger, a
>rattlesnake and a lawyer.  You have a gun with two bullets.
>What should you do?  Shoot the lawyer .  Twice.

Yes, it's hard to kill cockroaches :-)

                          -Bill