Re: Hotels not honoring reservation for handicapped room

[Gordon Seese <seese@xxxxxxxxxxxxx>]

At 04:17 PM 10/15/97 -0400, you wrote:
>Charlie...
>
>What a horrible, frustrating, and de-humanizing experience to have been forced
>to suffer thru.  And as you noted, it might have been a physically dangerous
>one had your basic health (exclusive of the PD) been poor or had you been a
>senior with more brittle bones.  To add insult to injury the Hyatt
>administration apparently IGNORES your message and doesn't even respond to
>you!  UN-believable!!!!   SHAME on that particular Hyatt!  SHAME!!
>
>M'dear friend... have you thought of going to the national level of Hyatt
>administration with a statement?  That certainly seems to be called for in
>this case!  It might be the time to wave the banner of the Americans With
>Disabilities Act (that usually "toothless wonder" CAN have clout upon
>occasion, just by the mere mention of it's name - odd, but of benefit to know)
>
>Another thing you might mention to Hyatt, Charlie, EVEN if you don't ACTUALLY
>do this, is that you're Internet/Web-savvy and will make a POINT of posting a
>message on the Internet/Web specially concerning this one incidence with the
>Hyatt organization.  Let them know that there are THOUSANDS of medical and
>disease-related Internet/Web sites reaching the WORLD-WIDE disabled community
>that will carry your message to those who need to be appraised of a place when
>they're not well treated.
>
>Hyatt MUST be made to know that it wasn't JUST you  - ONE individual with a
>chronic disease - that they caused injury to, but thousands in the USA alone.
>AND they must be made to UNDERSTAND that while those of us having a chronic
>disease MAY be invisible to THEM, none the less, we are NOT invisible in real
>life, we DO have money to spend, and after you've posted about Hyatt's
>mal-treatment of you on the Internet, Hyatt WILL feel the FINANCIAL clout born
>of the thoughtless act of the Hyatt that didn't accommodate YOU as you needed
>to be due to your being a person with a debilitating chronic disease.
>
>As many here have done for Ivan S. in his battle with the Parkinson's
>Organization (I forget which org. it was), I'm sure many of your List brethren
>will be happy to send Hyatt a letter stating that letting them know that due
>to their thoughtless treatment and neglect of responding to your letter
>directed to them, WE will not be staying at Hyatt-owned facilities in the
>future!
>
>Let's see what they say when we put our money where out mouth is!
>
>BIG hug at ya....
>
>Barb Mallut
>barb_msn@xxxxxxx
>
>
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>----------
>From:   Parkinson's Information Exchange on behalf of Charles T. Meyer
>Sent:   Wednesday, October 15, 1997 11:19 AM
>To:     Multiple recipients of list PARKINSN
>Subject:        Hotels not honoring reservation for handicapped room
>
>I had an experience several weeks ago which I would like to share with
>the list and find out whether it is unique to this particular Hyatt ( at
>University Village) or generalizes  to other Hyatts or other chains.  I
>w        Barbara's ideas are excellent. I think, also, going up the ladder
to the TOP of the Hyatt group would be worthwhile.
        If we are launching a protest, count Gordon and I in. We have been
obviously "spoiled" by the Red lion in Portland, ore. and Holiday in
Atlanta. I am shocked and wonder what I would have done if I had had to cope
as you did..
                Regards, Thea and Gordon Seese